DoubleTree by Hilton at the Entrance to Universal Orlando

Room was excellent. Rooms were clean, and housekeeping personnel was very attentive and helpful. The front desk staff was also very good and helpful and fast. Location is the best, walking 20 minutes and you are in the City Walk at Universal Studios. Crossing the street, a TJI Friday and at 15 minutes walking one I-HOP and Korean/Japanese/Wendy's. There is a guest laundry in the hotel. Restrooms are very clean too and the Gym is nice. I did not use them, but there are swimming pools with hot water. There is a Starbucks in the hotel, and you can drink your coffee int he inside courtroom of the hotel, with a fire pit.

The location is convenient. We enjoyed our walk back from the theme park, seeing the calm water and colorful flowers along the way. Our assigned room has a nice view of the lake, pool and the city. The lady at the counter who checked us in was polite and friendly. Overall, we had a great time.

We were going to Universal and the hotel was in walking distance. Also the hotel was in walking distance from walgreens multiple restaurants and gas stations. Clean neighborhood. Friendly staff. I loved the pool and hot tub. Very spacious/ clean and the pool had a deepend which to me is wonderful. The food was good in both restaurants. The staff with the breakfast buffet and breakfast buffet itself was wonderful. My husband and I were there when a hurricane was approaching and the staff was unbelievable. They were calm and positive. My husband and I had to check out a day earlier because of the hurricane. The staff refunded our room for that night without hesitation. I enjoyed the staff so much that once my husband and I were home in Illinois I want to call the hotel just to check on the staff. I know it sounds funny but it is true. Thank you for everything ❤️.

From the front desk to the staff at sunshine cafe, this place is truly has one of the best staff I have had the pleasure to experience service from. They all go above and beyond since check in to check out to make sure that you feel completely welcomed at their hotel. The rooms are spacious, clean and comfortable. Again and service here is phenomenal! I truly recommend this location to anyone visiting Universal Studios. This is my second time staying here and I will keep coming back.

The facilities were lovely. I like the Starbucks, which was right downstairs. I also enjoyed the ability to have some pizza and the boys had burgers. The ice cream inside the hotel was also a plus.